Shipping Policy

We offer fast & reliable shipping. Products will be sent out based on the estimated dispatch time provided on the product page. We ship via DHL and UPS from Monday to Friday. Orders placed on weekends start their journey the following week.

Delivery time

Select Your Region Germany (DE) European Union (EU) Switzerland (CH) United Kingdom (UK) United States / Canada Mexico Asia Middle East Australia / New Zealand Worldwide

Shipping cost

Shipping rates will be automatically calculated at checkout, considering your order’s weight and destination.

Tracking

You will receive a shipping confirmation with tracking details as soon as your package is on the way. You can also track your order here: Tracking
If you experience shipping damages or notice a package is missing, please notify us as soon as possible. Claims must be made within 7 days from the delivery date.

BLOK shipping

BLOK will be delivered fully assembled on a disposable pallet with a freight forwarding company. The delivery date can be scheduled prior to the delivery. For more detailed information on production and delivery times please refer to the respective BLOK page.

Tax, customs and duties

CITYFRAMES is based in Germany. Shipments outside the EU may be subject to import taxes and duties. Local import fees (if applicable) will be calculated by UPS. The fee can be paid online via the UPS tracking page or upon delivery.
Below is an overview of import taxes and duties for selected countries. This information is not binding and is subject to change. For precise details, consult your local authorities.

EU	No import taxes or fees.
Switzerland	All import taxes or fees are covered by us.
United Kingdom	All import taxes or fees are covered by us.
United States	Shipments under USD 800 are exempt from import fees. Shipments over USD 800 incur a 5.5% import tax.
Canada	Import taxes vary between 10% and 25%, depending on the province. For more information, please refer to your local authorities.
Hong Kong	No import taxes or fees.
Singapore	Shipments over S$400 are subject to an 8% GST.
United Arab Emirates	5% import tax.
Saudi Arabia	10% import tax.

Remember, this is a general guide. Always check with your local authorities for the most current information.
International shipments returned due to a refusal to pay customs duties are subject to a handling fee of 20€ for a miniCUBE and CUBE and 100€ for a Frame. This amount will be deducted from the refund.